#101 - Management at Work: The Managerial World
Introduces the five basic functions of management, describes the sweeping changes in the business environment that are now reshaping them, and explores the wide range of skills required of today's managers.

#102 - In Transition: The Changing, Challenging Environment
An organization's ability to adapt to the diversity of the modern workforce and to realize its social, ethical, and environmental responsibilities is critical to its survival. This program focuses on the challenge today's managers face in breaking down barriers of the past and responding effectively to change.

#103 - Setting the Stage: The Planning Process
The multi-faceted Los Angeles Music Center serves as a backdrop for an examination of the challenges of planning in an uncertain environment. Topics include establishing an organization's mission, projecting and analyzing future trends, and developing strategies for success.

#104 - The Game Plan: Strategic, Business, and Department-Level Planning
A look at the importance of strategic planning features profiles of four different corporations: Flour, IBM, Apple Computer, and General Dynamics. The strategic approaches they employ include diversification and joint ventures.

#105 - Calling the Shots: Decision Making
Making sound decisions is one of the most critical managerial skills. But the actual choice is often only the tip of the iceberg in a larger, more complex process, as illustrated by case studies of CNN and Mercy Hospital and Medical Center.

#106 - Putting It Together: The Principles of Organizing
Examines the theory of organizational structure—and demonstrates that many successful organizations do not actually operate according to this neatly defined concept. Outdoor clothing manufacturer Patagonia provides a case study of how an organization can successfully undergo dramatic structural change as it reacts to the ever-changing business environment.

#107 - Laying the Groundwork: Organizational Design
Companies must be willing to make changes in their organizational structures to remain viable. In recent years, many have abandoned mechanistic organizational designs, which depend on centralized authority and many layers of bureaucracy, in favor of organic designs that decentralize authority and enable companies to respond more quickly to marketplace changes.

#108 - Running the Show: Influence, Power, and Authority
Managers at Northwest Airlines and CNN share their experiences in relation to influence, power, and authority within their organizational environments. Their examples show how changes in sources of power can be reflected in improved employee performance.

#109 - Heart of the Matter: Organizational Culture and Climate
Defines corporate culture and corporate climate, illustrating the concepts with an inside look at Patagonia, and explores the evolution of the philosophy of management known as Total Quality Management or TQM.

#110 - Shifting Gears: Managing Organizational Change
Focuses on the changes organizations must make to manage success and growth or, conversely, a downturn which necessitates restructuring. Today, the measure of a successful company is no longer its level of stability, but rather its ability to deal with rapid change.

#111 - Help Wanted: Recruitment and Employee Selection
Explores the many sources available to organizations for recruiting and selecting personnel, including employment agencies, educational and local community organizations, and the company's own pool of current employees. Other topics include the host of laws and regulations related to equal employment opportunities and various approaches to employee compensation and benefits.

#112 - High Performance: Staff Development and Maintenance
Identifies the issues surrounding the management of human resources and the challenge they present to managers at all levels of the organizational hierarchy. Companies with high employee expectations must provide continual staff development—from company orientation to training programs to ongoing coaching—while meeting the needs of an increasingly diverse workforce.

#113 - Keeping in Touch: Interpersonal Communication
Communication is critical to the survival of any organization, whether it's a small company or a highly complex, global corporation. This episode focuses on the steps to follow for effective communication and examines approaches used at rapidly changing companies such as Northwest Airlines, Arthur Andersen, and Solectron.

#114 - All Systems Go: Motivating for Excellence
Of all the challenges facing managers, motivating employees may well be the most psychologically complex. After an overview of Maslow's theory of the hierarchy of needs, a case study of the successful Four Seasons Hotel shows how highly motivated employees can make a bottom-line difference.

#115 - Pulling Together: Building Morale and Commitment
Morale is the feeling employees have about their jobs and the places they work. This overview explains the effects of certain management styles on morale and examines the varied approaches used by companies such as Ford and Esprit to bolster employee morale.

#116 - At the Helm: Styles of Leadership
Profiles of the leaders of the Ritz-Carlton Hotel Company, Harden Industries, and the Virgin Group of Companies illustrate their different yet effective styles of leadership.

#117 - Working It Out: Managing Organizational Conflict
A look at strategies for managing and resolving disputes within an organization shows how Mercy Hospital and Medical Center created formal councils that bring people together in a group setting to work on problems without casting blame.

#118 - Keeping Track: Management and Control
The concept of "control" within an organization has changed in recent years. In traditional management thinking, control came from the top down. But in the new way of thinking, managers and technical experts still have special roles, but the source of control can be anybody—or everybody. Examples of this concept in action include the Santa Anita Racetrack.

#119 - It All Adds Up: Financial Methods of Control
Controls affect every facet of a company's operations, but they are particularly critical in the area of finance. This program identifies the tools needed to successfully manage financial resources and provides an inside look at the complexity of maintaining effective control at the Santa Anita Racetrack.

#120 - Taking Stock: Production/Operations Management
Organizational success depends on efficient management of operations. Methods for improving operations explored here include the technique of involving and listening to customers used at the Rutherford Hill Winery.

#121 - Point of Information: Information Systems Management
An effective management information system (MIS) can reduce waste and vastly improve overall efficiency, but the task of implementing a system that will satisfy an organization's specific needs is complex and challenging. Apple Computer and Arthur Andersen and Company provide case studies of MIS in action.

#122 - Above and Beyond: Managing for Productivity
Analyzes the complex process of managing for productivity through studies of Domaine Chandon, a maker of sparkling wine, and the Ford Motor Company, where production was revolutionized in the early 1980s by the implementation of Deming's management principles.

#123 - World of Opportunity: Management in a Global Environment
The exponential growth of international trade and investment in recent decades has spurred broad political, cultural, and economic changes around the world. Managers must now deal with the cultural diversity of different nations, and flexibility is the key to keeping an organization running most effectively.

#124 - The Right Fit: The Individual and the Organization
Examines the relationship between the employee and the organization, especially the importance of finding close matches between the employee's values and goals and those of the organization. Examples are examined at circuit board producer Solectron, the Four Seasons Hotel, and Apple Computer.

#125 - Making Choices: Managerial Ethics
This overview of business ethics looks at challenging management issues that arise in virtually all firms, including affirmative action and other hiring policies, promotion, unfair termination, employee privacy, and the way in which businesses deal with other countries in the global economic arena.

#126 - For the Common Good: Social Responsibility and Management
Since the 1960s, consumers have become increasingly vocal in their demand for more socially responsible corporate behavior. This program looks at how companies can successfully integrate social responsibility with profit and spotlights two pioneer companies in this area: clothing manufacturers Patagonia and Esprit. (Final program in series)