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Once you force the issue and drive your public to the Internet, what do you do? The occasional electronic traffic jam can be solved. But what about the bureaucratic logjam? It has become clear that there is a lot to plan before you put your services online. Do you need to re-engineer, or will a simple tune-up suffice? This session covers the latest trends in the pre-online world.
This video coverage was provided by KET by arrangement with Government Technology, producer of the Executive Leadership Forum. Opinions expressed by conference speakers are their own.