Knowing how to communicate in a positive, professional, and constructive way is one of the most important job skills you can develop. Employers value people who work well as part of a team and who can talk respectfully to customers and clients, especially when problems and complaints arise. In this interactive lesson, students will learn the importance of interpersonal communication skills, listening skills, and making a good impression. Students will gather information through reading, activities, and video excerpts from KET’s Dropping Back In to answer one of two final writing prompts about communication skills.
