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Current Member FAQ

I’m a KET Sustaining Member – How can I update my payment amount, or change my credit card or checking account information?

Update your payment method or change the amount of your monthly sustaining donation by starting a new donation here. We will be sure to link it to your current account. You may also call us at 800-866-0366 (weekdays, 9am to 5pm) to make any adjustments to your sustaining membership.

How do I update my information (address, phone number, email address, etc.)?

To update your contact information, please contact the KET Membership Team at membership@ket.org or 800-866-0366.

How do I enroll in KET’s Family Fun Club?

Upon joining or renewing as a member, you are eligible to enroll up to four children (ages 10 and under) in KET’s Family Fun Club. You will receive an enrollment slip with your acknowledgement letter to fill out and return to KET, or you can contact the Membership Team at membership@ket.org or 800-866-0366.

Note that children enrolled in the Family Fun Club will have their names read on-air during the week of their birthday. KET must have the name at least 2 weeks prior to the beginning of their birthday month for this benefit.

How do I renew my membership?

We will start sending you renewal notices by mail and email, beginning a couple months before your membership expires. You may respond to that mailing at your convenience by mail, or by calling 800-866-0366, or by going online to ket.org/renew. You will not be penalized if you choose to renew early, and if you are not sure when your membership expires, please do not hesitate to ask us by phone or email!

When will I get my KET MemberCard?

All members that donate a minimum $75 (or $6.25 monthly sustaining) will receive a MemberCard as part of your KET membership benefits. These cards are personalized with your name and sent directly from the MemberCard company, so you should expect to receive yours in the mail approximately 2-3 weeks after your donation.

When will I receive my requested thank-you gift?

KET works hard to ship thank you gifts as soon as possible. If you requested an item at the time of your donation, it may take 2 to 4 weeks to reach you. In an effort to reduce costs (and therefore better utilize your dollars), we work with several vendors and community partners, and do not always keep these items on hand. However, if an item is extremely popular and/or on backorder, it could take longer than 4 weeks. We will notify you via email when we know that an item you requested is delayed.